Terms of Service

Effective Date: September 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you and NATURAL SPICES OF GRENADA INC., the owner and operator of rolajeb.com (“Website,” “we,” “us,” or “our”).

By accessing, browsing, using, or placing an order through rolajeb.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable policies published on our website.

If you do not agree with these Terms, please do not use our website or place an order through it.

1. User Eligibility

You represent that you are legally capable of entering into a binding agreement and completing online transactions.

Our website is intended primarily for customers located within the United States. You agree to use the website only for lawful purposes and in accordance with these Terms and applicable laws and regulations.

You may not use our website for fraudulent, abusive, unlawful, or unauthorized commercial resale activities.

2. Service Scope

Rolajeb provides online retail services for wax candles and related candle products.

Product availability, pricing, payment methods, shipping arrangements, returns, refunds, and other customer service matters are governed by the applicable policies published on our website, including:

• Privacy Policy

• Shipping Policy

• Payment Policy

• Return & Refund Policy

• Disclaimer

• Other applicable website policies

These policies are incorporated into these Terms by reference where applicable.

3. Product Information and Pricing

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, fragrances, specifications, and other product information displayed on our website are accurate and up to date.

However, minor differences may occur due to:

• Lighting and photography conditions

• Individual monitor or device settings

• Manufacturing or production variations

• Differences between product batches

• Natural or material variations where applicable

Such minor differences do not necessarily constitute a product defect.

All prices displayed on the website are stated in U.S. dollars (USD) unless otherwise indicated.

We reserve the right to update product prices, product availability, descriptions, promotions, discounts, and other website information at any time. Changes will not affect orders that have already been accepted and confirmed, except where required by applicable law.

4. Orders and Purchase Rules

When placing an order, you agree to provide accurate, complete, and current information, including your name, shipping address, email address, and other information required to process the order.

After an order has been submitted and payment has been successfully authorized, you will receive an order confirmation or other acknowledgment.

An order confirmation does not necessarily guarantee that an order can be fulfilled if an unforeseen issue occurs, such as inventory limitations, pricing errors, suspected fraud, payment problems, or other circumstances affecting order fulfillment.

We reserve the right to refuse, cancel, or limit orders that appear to be:

• Fraudulent or unauthorized

• Duplicated or accidentally submitted

• Abnormally large or inconsistent with normal consumer purchases

• Associated with payment irregularities

• Intended to circumvent website policies

• Submitted using inaccurate or incomplete information

If we cancel an order after payment has been received, we will arrange an applicable refund in accordance with our payment and refund procedures.

5. Payment Terms

All payments made through the website are subject to our applicable Payment Policy.

You agree that the payment information you provide is accurate and that you are authorized to use the selected payment method.

We may use third-party payment processors to securely process transactions. We are not responsible for unauthorized transactions resulting from your failure to protect your payment credentials or account information, except to the extent otherwise required by applicable law.

6. Shipping and Delivery

Orders are shipped according to the shipping methods, processing times, delivery estimates, and fees described in our Shipping Policy.

You are responsible for providing a complete and accurate shipping address.

We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer, circumstances beyond our reasonable control, carrier delays, severe weather, natural disasters, or other events outside our reasonable control.

For detailed information regarding shipping and delivery, please refer to our Shipping Policy.

7. Returns, Exchanges, and Refunds

Returns, exchanges, replacements, and refunds are subject to the conditions and procedures set out in our Return & Refund Policy.

Customers should review the applicable return requirements before sending any product back to us.

For candle products, customers should discontinue use if a product arrives damaged, defective, or otherwise appears unsafe to use and contact our customer service team for assistance.

8. Candle Safety and Proper Use

Candles involve an open flame and heat and must be used responsibly.

Customers are responsible for following all safety instructions provided with the product, on the product page, or on the product packaging.

Important safety practices may include:

• Never leave a burning candle unattended

• Keep burning candles away from flammable objects and materials

• Keep candles away from children and pets

• Place candles on a stable, heat-resistant surface

• Do not move a candle while the wax is hot or liquid

• Keep the candle away from drafts and areas with strong airflow

• Stop using a candle when the remaining wax or wick reaches the applicable safety limit

• Follow any additional instructions supplied with the specific product

Failure to follow applicable candle safety instructions may result in fire, burns, property damage, or other risks.

9. Website Use Restrictions

You agree not to misuse or interfere with the website.

You may not:

• Use automated tools, bots, crawlers, scrapers, or similar technologies to improperly collect website content

• Attempt to gain unauthorized access to our website, servers, accounts, or systems

• Introduce viruses, malware, malicious code, or other harmful technologies

• Submit fraudulent orders or payment information

• Manipulate promotions, discounts, reviews, or website functions

• Interfere with the normal operation or security of the website

• Use website content for unauthorized commercial purposes

• Submit unlawful, threatening, defamatory, abusive, obscene, or infringing content

• Impersonate another person or entity

• Engage in any activity that violates applicable laws or regulations

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, customers, website, or other users.

10. Intellectual Property

All content appearing on rolajeb.com, including but not limited to text, photographs, product images, logos, trademarks, graphics, page layouts, designs, descriptions, and other original materials, is owned by or used with authorization by NATURAL SPICES OF GRENADA INC. or the applicable rights holder.

Except as permitted by applicable law or with our prior written authorization, you may not copy, reproduce, modify, distribute, publish, transmit, display, sell, license, or commercially exploit our website content.

Your use of the website does not grant you ownership or any other intellectual property rights in our content, trademarks, branding, or materials.

11. User-Submitted Content

If the website allows you to submit reviews, comments, feedback, photographs, or other content, you are responsible for ensuring that such content is lawful and does not infringe the rights of others.

You must not submit content that is fraudulent, misleading, defamatory, threatening, abusive, obscene, discriminatory, or otherwise unlawful.

By submitting content to the website, you grant us a non-exclusive right to use, reproduce, display, and publish that content for legitimate website, customer service, marketing, or business purposes, subject to applicable law.

We reserve the right to remove or decline to publish content that violates these Terms or applicable requirements.

12. Disclaimer

We make reasonable efforts to maintain accurate product information and reliable website services. However, the website and its content are provided subject to availability, and we do not guarantee that every website function, product listing, description, or service will always be uninterrupted, error-free, or completely current.

Product use, particularly candle use, involves inherent risks associated with heat and open flames. Customers are responsible for using products according to the applicable safety instructions and recommendations.

To the extent permitted by applicable law, we are not responsible for losses or damages resulting from misuse of products, failure to follow safety instructions, unauthorized modifications, improper storage, or use contrary to the instructions provided with the product.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, NATURAL SPICES OF GRENADA INC. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products purchased through the website, except where such limitation is prohibited by law.

This limitation does not apply to liability that cannot legally be limited or excluded.

14. Policy and Terms Updates

We reserve the right to update or modify these Terms of Service and related website policies when reasonably necessary to reflect changes in our business operations, services, website functions, or applicable legal requirements.

Updated Terms will be posted on this page with a revised effective date.

Effective Date: September 2026

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with applicable laws of the United States and the applicable laws of the State of Florida, without regard to conflict-of-law principles.

If a dispute arises regarding your use of the website or a transaction, we encourage you to first contact us and attempt to resolve the matter through good-faith communication.

If the dispute cannot be resolved informally, it may be submitted to a court of competent jurisdiction as permitted by applicable law.

16. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be limited or removed only to the extent necessary, and the remaining provisions shall continue to remain in effect.

17. Contact Information

If you have questions regarding these Terms of Service, please contact us:

NATURAL SPICES OF GRENADA INC.

Official Business & Shipping Address:
21220 N. MIAMI AVE., MIAMI GARDENS, FL, 33169, United States

Customer Support Email:
[email protected]

Authorized Online Operation Representative: Guo Xi

We will review your inquiry and provide assistance within a reasonable period.