Payment Policy

Effective Date: September 2026

This Payment Policy applies to all purchases and payment transactions made through rolajeb.com (the “Website”). By placing an order and submitting payment, you acknowledge that you have read, understood, and agreed to the payment terms described below.

Rolajeb operates under NATURAL SPICES OF GRENADA INC. and offers wax candles and related candle products to customers in the United States.

1. Accepted Payment Methods

We provide secure and commonly accepted online payment methods for purchases made through our Website.

Available payment methods will be displayed during the checkout process and may vary depending on the customer's location, order details, payment provider, or other applicable circumstances.

All payment transactions are processed through secure payment processing systems designed to protect payment information during transmission.

We do not accept cash payments, direct bank transfers outside the authorized checkout process, or unofficial/offline payment arrangements unless expressly stated on the Website.

Customers should only submit payments through the payment options provided during the official checkout process on rolajeb.com.

2. Pricing and Currency

All product prices displayed on our Website are listed in U.S. dollars (USD) unless otherwise clearly stated.

The applicable product price and any available shipping charges will be displayed during the checkout process before the order is submitted.

Sales tax or other legally applicable taxes may be calculated and added at checkout based on the customer's shipping address, order details, and applicable tax requirements.

We strive to provide accurate and transparent pricing. If a pricing or calculation error is identified before an order is fulfilled, we may contact the customer to confirm the correct amount or cancel the affected order and provide any applicable refund.

3. Payment Requirement

Full payment must be successfully authorized or completed before an order can be confirmed, processed, or shipped.

An order may remain pending if payment authorization is unsuccessful, incomplete, declined, or requires additional verification.

Orders that remain unpaid or cannot be successfully authorized may be cancelled without further obligation to fulfill the order.

Customers are responsible for providing accurate billing and payment information and for ensuring that the selected payment method has sufficient funds or available credit.

4. Payment Authorization and Order Confirmation

After you submit an order, your payment may be subject to authorization, verification, fraud screening, or other processing procedures conducted by our payment service providers.

Once payment has been successfully processed and the order is accepted, we will generally send an order confirmation to the email address provided during checkout.

Receiving an order confirmation does not prevent us from cancelling an order if a payment issue, pricing error, suspected fraud, inventory issue, or other legitimate problem is identified before fulfillment.

If your payment account has been charged but you do not receive an order confirmation, please contact our customer support team so that we can review the transaction.

5. Payment Security

We use reasonable security measures and reputable payment processing services to help protect payment information.

We do not intentionally store complete payment card information when such information is processed directly by third-party payment providers.

For security purposes, Rolajeb will not ask you to provide your full payment card number, card security code (CVV), account password, one-time verification code, or other confidential payment credentials through unsolicited email or other unofficial communication channels.

Customers are responsible for maintaining the security of their own payment accounts, passwords, devices, and authentication information.

If you believe that your payment information has been compromised or that an unauthorized transaction has occurred, you should contact your payment provider or financial institution promptly.

6. Payment Declines and Failed Transactions

A payment may be declined or unsuccessful for reasons including, but not limited to:

• Insufficient funds or available credit;

• Incorrect billing or payment information;

• Expired payment credentials;

• Payment provider restrictions;

• Bank or card issuer security controls;

• Fraud or security verification requirements;

• Technical processing issues.

If a payment is unsuccessful, you may be asked to provide a different payment method or correct the relevant information before the order can be processed.

Rolajeb cannot guarantee that every payment method will be approved or available for every transaction.

7. Refunds and Payment Reversals

Approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise permitted or required by applicable law or payment-provider procedures.

Refunds are processed after the applicable return, cancellation, or refund request has been reviewed and approved in accordance with our Return & Refund Policy.

Once we initiate a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

Customers should generally allow 5–10 business days after the refund has been processed for the funds to appear, although actual processing times may vary.

For information about eligibility requirements, return conditions, and refund procedures, please review our Return & Refund Policy.

8. Order Cancellation and Payment Issues

We may cancel or decline an order when reasonably necessary due to:

• Payment authorization failure;

• Suspected fraudulent or unauthorized activity;

• Incorrect pricing or product information;

• Inventory or fulfillment limitations;

• Billing or shipping information issues;

• Violation of our Website terms or policies; or

• Other circumstances permitted by applicable law.

If an order is cancelled after payment has been successfully captured, any applicable refund will be issued in accordance with our refund procedures and the applicable payment provider's processing requirements.

9. Customer Payment Responsibilities

Customers are responsible for:

• Providing accurate billing information;

• Using a valid and authorized payment method;

• Ensuring sufficient funds or credit are available;

• Reviewing the order total before submitting payment;

• Maintaining the security of their payment accounts;

• Promptly notifying their financial institution of any unauthorized transaction.

You must not use a payment method that you are not authorized to use or attempt to circumvent our payment or security procedures.

10. Policy Updates

We may update or modify this Payment Policy from time to time to reflect changes in payment services, Website functionality, business practices, legal requirements, or payment-processing procedures.

Any revised version will be published on this page with an updated effective date.

Unless otherwise required by applicable law, changes will become effective when posted on the Website. Your continued use of the Website or placement of orders after the updated policy is posted constitutes acceptance of the revised terms.

11. Contact Us

If you have questions regarding payment processing, an order payment, a failed transaction, or a refund, please contact us:

Brand: Rolajeb
Legal Company Name: NATURAL SPICES OF GRENADA INC.
Website: rolajeb.com
Email: [email protected]
Business Address: 21220 N. MIAMI AVE., MIAMI GARDENS, FL 33169, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Customer Support Response Time: Typically within 1–2 business days