Shipping Policy

Effective Date: September 2026

This Shipping Policy applies to all orders placed through rolajeb.com. By placing an order through our website, you acknowledge and agree to the shipping terms and conditions outlined below.

1. Shipping Coverage

We currently ship orders to addresses located within the United States.

We do not currently offer international shipping to addresses outside the United States, including international destinations, foreign countries, or locations where our shipping carriers are unable to provide standard delivery service.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

2. Order Processing Time

All successfully placed and paid orders are generally processed, packed, and prepared for shipment within 1–2 business days.

Orders placed on weekends or U.S. federal holidays will be processed on the next available business day.

Processing times may occasionally be extended due to unusually high order volumes, inventory verification, severe weather, carrier disruptions, or other circumstances beyond our reasonable control.

3. Order Cut-Off Time

Orders placed before 2:00 PM Eastern Time (ET) on regular business days may be processed for shipment on the same business day.

Orders placed after the 2:00 PM ET cut-off time will generally be processed on the following business day.

Same-day shipment is subject to successful payment verification, product availability, and order information being complete and accurate.

4. Shipping Origin

Orders are shipped from our official business and shipping address:

NATURAL SPICES OF GRENADA INC.
21220 N. MIAMI AVE.
MIAMI GARDENS, FL 33169
United States

The actual carrier facility or fulfillment location used for a particular shipment may vary depending on operational and logistics requirements.

5. Estimated Delivery Time

Standard domestic shipping generally takes approximately 5–9 business days after dispatch.

Delivery estimates are provided for general guidance and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, peak shipping periods, remote delivery areas, and other circumstances outside our control.

If an order experiences an unusual delivery delay, customers may contact our customer service team for assistance.

6. Shipping Fees

We offer the following standard shipping rates for U.S. orders:

• Free Standard Shipping: Orders of $49.00 or more

• Standard Shipping Fee: $5.99 for orders under $49.00

The applicable shipping fee, if any, will be clearly displayed during checkout before the customer completes the purchase.

There are no undisclosed standard shipping charges. Any applicable shipping fees will be presented to the customer as part of the checkout process.

7. Shipping Method

We may use reputable domestic shipping carriers and logistics services to deliver orders within the United States.

Depending on the destination, package size, service availability, and operational requirements, shipments may be delivered through carriers such as USPS, UPS, FedEx, or other qualified domestic delivery providers.

The carrier selected for an individual order may vary and is determined based on available shipping services and fulfillment requirements.

8. Shipment Confirmation and Tracking

Once your order has been dispatched, we will generally send a shipment confirmation email containing available tracking information.

Customers can use the provided tracking number to monitor the shipment through the applicable carrier's tracking system.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including the recipient's name, street address, apartment or unit number, city, state, ZIP code, and other information required for delivery.

If an order cannot be delivered because of an incorrect or incomplete address, insufficient delivery information, customer refusal, or other circumstances attributable to the customer, additional shipping or return costs may apply.

If the package is returned to us, customers may be responsible for reasonable costs associated with reshipping the order. Any applicable arrangements will be communicated to the customer before additional charges are incurred.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be changed after an order has entered processing or been dispatched.

10. Delayed, Lost, or Damaged Shipments

Once a package has been transferred to the shipping carrier, delivery timing and transportation are handled by the carrier.

If tracking information indicates that a package is delayed, customers should first review the latest carrier tracking information. We may also assist customers in contacting or coordinating with the carrier when appropriate.

If a package appears to be lost, significantly delayed, or damaged during transportation, please contact us as soon as reasonably possible and provide the order number and relevant tracking information so that we can review the situation.

For packages reported as damaged, customers may be asked to provide photographs or other reasonable documentation to help us evaluate the issue.

11. Delivery Address and Delivery Attempts

Orders will be delivered to the shipping address provided by the customer at checkout.

Customers should ensure that the delivery location is secure and accessible. We are not responsible for packages that are successfully delivered to the correct address but are subsequently lost, stolen, or removed from the delivery location after delivery confirmation.

Carrier delivery attempts, access requirements, signature requirements, and final delivery procedures may vary depending on the carrier and destination.

12. Shipping Restrictions

We reserve the right to restrict or decline shipment to certain locations where delivery services are unavailable, unreliable, or otherwise restricted.

If we are unable to ship an order to the address provided, we will contact the customer regarding the available options, which may include correcting the shipping address, canceling the order, or issuing a refund where applicable.

13. Changes to Shipping Information

Customers should carefully review their shipping information before completing an order.

Once an order has been processed or shipped, we may be unable to modify the delivery address or redirect the package. Any carrier fees associated with an approved address change or redirection may be the customer's responsibility where applicable.

14. Policy Updates

We may update or revise this Shipping Policy from time to time to reflect changes in our shipping practices, carrier services, business operations, or applicable requirements.

Any updated version will be published on rolajeb.com with a revised effective date. The updated policy will apply to orders placed after the effective date of the revised policy unless otherwise stated.

15. Contact Us

If you have questions regarding shipping, order processing, delivery status, or tracking information, please contact our customer service team:

NATURAL SPICES OF GRENADA INC.
Website: rolajeb.com
Customer Support Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

We generally respond to customer inquiries within 1–2 business days.